Customer
Service Management
Imass
Plus2 is the new generation of Customer Service Management
product, developed from our successful Customer Plus
application already in use by several water companies
around the UK.
Imass
Plus2 is intended to meet the needs of water utilities,
their customers and the regulator, with a view to
understanding customers' needs and solving their problems.
Imass Plus2 is designed around the needs of Call Centre
employees and builds upon the success of Customer Plus
with exciting new technologies.
Benefits
of Imass Plus2
-
Increase
the speed of response to incidents
-
Enable
fast and easy access to accurate and relevant
information such as customer history and local
maintenance operations
-
Plan
and schedule work such as inspections and repair work
-
Monitor
and report on levels of service, Code of Practice and
Guaranteed Standards
Imass
Plus2 helps maximise efficiency and productivity of Call
Centre and Operations staff, thereby increasing customer
satisfaction and ultimately, increasing profits.
For
more information, please contact either Chris
Moss or Iain
Graham on 0191 213 5555.
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